SofaClassics Terms and Conditions
This page contains the terms and conditions relating to the usage of this website (sofaclassics.co.uk), ordering products from SofaClassics, delivery of products and limitation of liabilities. Areas not covered in these terms and conditions are dealt with under current UK legislation and accepted industrial good practices.
Usage of materials presented on the website
All the images, furniture designs, textual content presented on this website are subject to copyright where the copyright holder is SofaClassics or alternatively the materials are used by the consent of the copyright owner. Reproduction of these materials is not allowed in any way without the written consent of SofaClassics or the copyright holder.
Whilst we do everything possible to ensure that our site is accurate and up-to-date, SofaClassics cannot be liable in any way for damages caused by any inaccuracy or inaccuracies occurring on the site.
Ordering from SofaClassics
You can place your order for any of the items shown on our website by using Google Checkout or direct to our office by phone or email. Alternatively, you may visit our showroom and place your order personally.
After placing your order by whichever means you choose, all relevant details will be confirmed in writing by SofaClassics.
Payment
We require a 50% non-refundable deposit at the time you place an order, except if you are ordering through Google Checkout. In this case, after the confirmation of all details by both parties the full amount will be charged through Google's payment system. In all other cases we will notify you when your order is ready to be shipped at which time any outstanding balance is then due. Once full payment is received, we will release your furniture for delivery.
We accept the following methods of payment:
* - American Express, VISA, Mastercard, Switch, VISA Delta, JCB, Maestro and Solo cards.
* - Via a 'Wire Transfer' to transfer funds via your bank. Please contact us for our bank details.
* - We also accept pound sterling cheques made payable to SofaClassics. Please allow 4 working days for clearance.
Currencies
All payments will be processed in GB Pounds. However, if you are located outside the UK your credit card company or bank will convert the value according to your currency exchange rate at the point of transaction. If you intend to pay by cheque, please note that we accept pound sterling cheques only.
Delivery
Whatever checkout options you are using before placing the order you'll get exact information on the delivery cost or alternatively you can choose to collect up the items from our showroom. The delivery cost as displayed covers deliveries in UK mainland- for deliveries outside this area please contact us for quote. Usually the lead-time of items is 3-5 weeks- for larger quantity orders or completely bespoke items this may take longer: in these cases before the order confirmation you'll be informed about the approximate lead time.
Our products are delivered using trusted delivery companies. Once your furniture is ready, we’ll contact you and the relevant delivery company. The carrier will call you beforehand to arrange a convenient date and time for delivery as well as call you to confirm on the morning of the appointed day. If necessary, you can even arrange for an evening delivery. Please note that our sign-off is at your front door. It is your responsibility to check that the furniture you have ordered fits through your home or work entrance and any stairways. We cannot be held responsible for any delays in delivery, but let us know if you have not received your goods within 5 days of our contacting you and we will investigate the matter.
The carrier will remove all packaging to allow you to inspect the furniture for any damage or deficiencies and you will be required to sign a receipt as proof of delivery. Although improbable, should there be any damage to the furniture, we will take back the goods immediately and repair or replace them absolutely free of charge.
Our delivery / lead time is an estimate and applies from when we receive the fabric or leather from the supplier. It is important for us that you receive your piece(s) quickly but we will not be responsible for unexpected manufacturing or transport delays or any losses, costs, damages or charges you may suffer if we delay, or fail, in supplying you.
We will be happy to extend our assistance to enable you to place your furniture in a designated place in your house, but we cannot be liable for any damage caused by this activity.
Leather
Every single hide we use has its own distinctive character giving you a unique and personal product every time. Any imperfections due to scars, barbed wire scratches etc should not be regarded as defects as they are all hallmarks of genuine leather.
We supply a wide range of leather. Our 'Antique' range of Leathers, which are standard for Traditional English pieces, consist of the very highest quality hides. The antique effect is derived from expert english craftmanship, where the leather, initially stained with dark 'florantique' is skillfully rubbed-off by hand, reavealing the original colour beneath, thereby producing the authentic antique look. A protective sealant is applied, creating a beautiful lustrous sheen.
Colour
Just as colours look different depending on the paper they're printed on, monitors render colours differently depending on the manufacturer, how old the machines are, and whether they are flat-screen or conventional monitors.
While every effort is made to represent colours as accurately as possible, variations may occur. If in doubt, please ask for a material sample to be sent in the post. Please note that different fabric and leather batches may vary slightly in colour. We cannot gaurantee that such variation will not occur.
Quality guarantee/return policy
We manufacture to the highest standards and we carefully inspect every item before delivery. Complaints are therefore extremely rare. If a problem does arise you have 14 days to inform us. If you're not entirely happy, we're sure you'll find our concern matches yours. Should there be a fault in any of our items, we will gladly correct any defect in situ or return the item(s) to our factory in order to put right the defect. If it is not possible to put right the defect, we will replace it and ONLY in the case of Standard Sized Items would we refund the cost, excluding delivery and fabric or leather costs.
PLEASE NOTE: As our products are bespoke (HANDMADE) and fabrics and leathers are sourced from external suppliers, we cannot refund orders returned due to:
- Limited door access
- Lack of space
- Incorrect size or
- A change of mind regarding fabric (not manufacturer defect) in part.
- A change of mind regarding the item bought
On all the products you order, please make sure that their dimensions are as required! Many people find it useful to use packing tape or similar to measure out the size on the floor. Please bear in mind that all dimensions are outside dimensions - i.e. the farthest extremities.
Standard Sized Items: Fabrics and Leather for these items are bought in on our customer’s behalf and are the responsibility of the material supplier and the customer.
Products on our sale page: Are ex-showroom items and are sold on “BUY AS SUPPLIED” basis.
Bespoke items: Please see our Bespoke Item Cancellation Policy below.
Assuming you are happy with your choice, and assuming fair wear and tear, every item is then guaranteed for five year against any defect of manufacture. Within this guarantee period, we are able to treat your furniture as if you had purchased it locally. Where we cannot visit to carry out a repair, we will require two repair estimates from your local repair centres and, once submitted, we are then able to assess the quotation and notify you accordingly.
Customer service
At our Customer service issues and complaints are taken extremely seriously and dealt with promptly as we appreciate that the best recommendations are by satisfied customers. Please ask for, or address, correspondence to: The Distribution Manager. SofaClassics. Suite 4a Listed Building, Free Trade Wharf, 350 The Highway, London. E1W 3HU.
Letters of appreciation and any suggestions are gratefully received (and accepted!).
Bespoke Items Cancellation policy
All our bespoke furniture is made specially for you. Please make sure the the sizes and coverings are as in the confirmation letter we will send you. This is because our Bespoke Item orders cannot be cancelled by you, either before or after delivery.
The only exception relates to products on our sale page where ex-showroom items are sold on a "Buy as supplied" basis. Orders for these items may be cancelled prior to delivery and your payment will be refunded, subject to an administration charge.
Please note that some areas of complaint are in areas outside our direct control, such as delivery, but we will endeavour to keep customers informed of progress.
Our customer services department is open 10.00 am until 6.30pm Monday to Friday on telephone number +44 (0) 20 7790 9001. Alternatively, please e-mail: customers@sofaclassics.co.uk
You may also write to us at :
SofaClassics,
Suite 4a Listed Building,
Free Trade Wharf,
350 The Highway,
London
E1W 3HU.
Tel: +44 2077909001
Fax: +44 2077908014
